At Gleamy Adorn, we want you to shine with confidence in every purchase. While our runway-inspired jewelry is crafted to dazzle, we understand that sometimes a piece might not be your perfect match. That’s why we offer a 15-day window to return or exchange your treasures.

✨ Quick Glance:
  • Return Window: 15 days from delivery date
  • Condition: Unworn, in original packaging with tags
  • Refund Method: Original payment (processed in 3-5 business days)
  • Exchanges: Subject to availability (we’ll notify you)
  • Non-Returnable: Earrings (for hygiene reasons) and sale items

Our 3-Step Return Process

Step 1: Initiate Your Request

Within 15 days of receiving your order, email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (helps us improve our sparkle!)
Subject: Return Request for Order #12345 Body: Dear Gleamy Adorn Team, I would like to return/exchange the following item from my order #12345: – Item Name: [Product Name] – Reason: [Reason for return] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address]

Step 2: Package Your Items

Once approved, carefully pack your items in the original packaging with all tags attached. Include the packing slip (if available) and mark it as “Return.” We recommend using a trackable shipping method.

Step 3: Ship & Wait for Processing

Mail your return to:

Gleamy Adorn Returns
6452 El Camino Real
Atascadero, CA 93422
USA

Refund Details

Once we receive and inspect your return (typically within 5 business days):

  • Timing: Refunds process in 3-5 business days to your original payment method
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs and any customs fees

Exchange Options

Prefer a different style? We happily exchange items of equal value (subject to availability). In your return request email, specify:

  • Preferred exchange item(s) from our collections (Badge Clips, Bracelets, Hair Accessories, Necklaces, Rings, or Watches)
  • If your exchange costs more, we’ll invoice the difference
  • For lower-value exchanges, we’ll refund the difference
💎 Important Notes:
  • For hygiene reasons, earrings cannot be returned or exchanged unless defective
  • Final sale items (marked as such) are not eligible for returns
  • Custom or personalized items may only be returned if defective
  • We reserve the right to refuse returns that don’t meet our policy conditions

Damaged or Defective Items

If your jewelry arrives less than perfect, contact us immediately at [email protected] with photos of the issue. We’ll swiftly arrange a replacement or refund—no need to return the item.

Our team works hard to process returns quickly, but during peak seasons (like holidays), processing may take slightly longer. Thank you for your patience and for letting us adorn your world!