FAQ

We specialize in runway-inspired affordable jewelry including:

• Badge Clips
• Bracelets
• Earrings
• Hair Accessories
• Necklaces
• Rings
• Watches

All designed to bring elegance to your everyday style without the luxury price tag.

Our pieces use high-quality, fashion-forward materials that mimic luxury looks while maintaining affordability. We focus on durable metals, sparkling crystals, and trendy designs that stay beautiful with proper care.

While many of our products are nickel-free, we recommend checking individual product descriptions or contacting our customer care team at [email protected] if you have specific metal sensitivities.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password within minutes.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure, encrypted systems for your protection.

Absolutely! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Payment declines usually occur due to:

• Insufficient funds
• Incorrect card details
• International transaction restrictions (check with your bank)
• Billing address mismatch

Try again or use an alternative payment method. If problems persist, contact your bank.

We ship worldwide with few exceptions (certain Asian countries and remote regions). During checkout, enter your address to confirm delivery availability to your location.

Express Standard Shipping ($12.95): Via DHL/FedEx, typically 10-15 business days after processing. Includes tracking and insurance.

Free Standard Shipping: For orders over $50 via EMS, typically 15-25 business days after processing. Includes tracking.

We carefully inspect and package each order within 1-2 business days before shipping. You’ll receive a shipment notification email with tracking information when your order leaves our California studio.

Yes! All shipping methods include tracking. You’ll receive a tracking link via email when your order ships. Use this to monitor your package’s journey from our studio to your doorstep.

International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the recipient. We include all necessary documentation to smooth the clearance process.

We offer hassle-free returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Contact us at [email protected] to initiate a return.

1. Contact our customer care team within 15 days of delivery
2. We’ll provide return instructions and a return authorization number
3. Package the item securely in its original packaging
4. Ship the return to our California address (you’re responsible for return shipping costs)

Refunds are processed within 5-7 business days after we receive and inspect the return.

Currently, we process returns for refunds only. For a different item, please place a new order after receiving your refund.

Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.

Our friendly customer care team is available via email at [email protected]. We typically respond within 24-48 hours.

Yes! The more you buy, the more you save. Combine orders with friends to reach the $50 free shipping threshold while enjoying our volume discounts.

Our sunny studio is located at:
6452 El Camino Real
Atascadero, CA 93422
United States